01
Odoo
Questions or issues relating to an existing Odoo environment, configuration, workflow or business process.
Need some help? Submit a support ticket.
Tell us what you need help with and provide as much useful information as possible about your request.
A clear description, the affected system or process and supporting information can help us understand your request before investigation begins.
✓
Describe
✓
Attach
✓
Submit
✓
Support
New Ticket
SUPPORT REQUEST
Submit a Ticket
NEW
YOUR NAME
Contact name
EMAIL
name@business.co.za
SUBJECT
Briefly describe the request
SUPPORT AREA
Odoo / Website / Hosting / IT / Other
WHAT CAN WE HELP WITH?
Explain what happened and what you need help
with...
Add supporting information
Ready to submit?
Submit Ticket →
What can you submit a ticket for?
Use the support form for assistance with an existing Bapple service, system or solution. Select the area that best describes your request when submitting the ticket.
02
Website
Request assistance with a website managed or supported within your Bapple service environment.
03
Hosting & Email
Request help with hosted websites, business email, domains or related services provided by Bapple.
04
IT Support
Request assistance with IT infrastructure, systems or technical services supported by Bapple.
05
Change Request
Tell us about a requested system change, improvement, development requirement or new functionality.
06
Account Query
Submit a non-technical query relating to an account, quotation, invoice or other administrative matter.
A little context can make a big difference.
When submitting your ticket, include enough information for someone who has not yet seen the problem to understand what you were doing and what went wrong.
Where appropriate, screenshots or other supporting information can provide useful additional context.
INCLUDE WHERE POSSIBLE
01
What you were doing
Explain the process or task you were trying to
complete.
02
What happened
Describe the problem, message or unexpected
behaviour.
03
What you expected
Tell us what you expected the system or process
to do instead.
04
Where it happened
Identify the application, website, system,
page or business process.
05
Supporting information
Include a screenshot or document where it
provides useful context.
Submit the request. Keep the process connected.
The ticket creates a clear starting point for the request and keeps the relevant information connected to the support process.
01
Describe
Tell us what you need help with and provide the relevant context.
02
Attach
Add screenshots, documents or other useful information where appropriate.
03
Submit
Send the completed ticket into the Bapple support process.
04
Continue
Keep subsequent information and communication connected to the support request.
SUBMIT A TICKET
Tell us what you need help with.
Complete the support request below and provide as much useful information as possible.
Add the native Odoo Helpdesk form directly below this section so ticket creation, attachments and Helpdesk processing remain managed by Odoo.
Support scope
Support requests are handled according to the applicable customer agreement and service scope. Supported systems, technical responsibilities, response arrangements, development work and third-party services depend on the services agreed with Bapple.
Need some help? Submit a support ticket.
Tell us what you need help with and provide as much useful information as possible about your request.
A clear description, the affected system or process and supporting information can help us understand your request before investigation begins.
✓
Describe
✓
Attach
✓
Submit
✓
Support
New Ticket
SUPPORT REQUEST
Submit a Ticket
NEW
YOUR NAME
Contact name
EMAIL
name@business.co.za
SUBJECT
Briefly describe the request
SUPPORT AREA
Odoo / Website / Hosting / IT / Other
WHAT CAN WE HELP WITH?
Explain what happened and what you need help
with...
Add supporting information
Ready to submit?
Submit Ticket →
What can you submit a ticket for?
Use the support form for assistance with an existing Bapple service, system or solution. Select the area that best describes your request when submitting the ticket.
01
Odoo
Questions or issues relating to an existing Odoo environment, configuration, workflow or business process.
02
Website
Request assistance with a website managed or supported within your Bapple service environment.
03
Hosting & Email
Request help with hosted websites, business email, domains or related services provided by Bapple.
04
IT Support
Request assistance with IT infrastructure, systems or technical services supported by Bapple.
05
Change Request
Tell us about a requested system change, improvement, development requirement or new functionality.
06
Account Query
Submit a non-technical query relating to an account, quotation, invoice or other administrative matter.
A little context can make a big difference.
When submitting your ticket, include enough information for someone who has not yet seen the problem to understand what you were doing and what went wrong.
Where appropriate, screenshots or other supporting information can provide useful additional context.
INCLUDE WHERE POSSIBLE
01
What you were doing
Explain the process or task you were trying to
complete.
02
What happened
Describe the problem, message or unexpected
behaviour.
03
What you expected
Tell us what you expected the system or process
to do instead.
04
Where it happened
Identify the application, website, system,
page or business process.
05
Supporting information
Include a screenshot or document where it
provides useful context.
Submit the request. Keep the process connected.
The ticket creates a clear starting point for the request and keeps the relevant information connected to the support process.
01
Describe
Tell us what you need help with and provide the relevant context.
02
Attach
Add screenshots, documents or other useful information where appropriate.
03
Submit
Send the completed ticket into the Bapple support process.
04
Continue
Keep subsequent information and communication connected to the support request.
SUBMIT A TICKET
Tell us what you need help with.
Complete the support request below and provide as much useful information as possible.
Add the native Odoo Helpdesk form directly below this section so ticket creation, attachments and Helpdesk processing remain managed by Odoo.
Support scope
Support requests are handled according to the applicable customer agreement and service scope. Supported systems, technical responsibilities, response arrangements, development work and third-party services depend on the services agreed with Bapple.