01
User Support
Give users a technical support relationship for questions, suitable software issues and assistance with the business systems they work with.
Support your people
Your business needs technology. It shouldn't have to manage it alone.
Business technology does not stop at one application. ERP, email, cloud services, connectivity, domains, business systems and user support all form part of the environment your team works with every day.
Bapple's Managed IT Services bring ongoing technical support, system administration and technology guidance into a structured service relationship built around your business.
Managed IT Services
Managed
Business Systems
ERP and supporting applications
MANAGED
Users
Everyday technical assistance
SUPPORT
Cloud & Email
Business technology environment
CONNECTED
Technology Requirements
Changes and improvements
REVIEW
One technology environment. One ongoing support relationship.
Managed IT Services give your business a structured way to manage everyday technology requirements instead of treating every question, change or technical problem as a completely separate project.
02
Business Systems
Support the ERP and business applications that form part of the customer's agreed managed technology environment.
Support core systems
03
Cloud & Online Services
Help manage supported cloud-based services and the online business environment included within the agreed service scope.
Manage the environment
04
Business Email
Assist with supported business email environments, users and everyday administration where these services form part of the managed arrangement.
Keep communication connected
05
Connectivity Support
Help investigate and coordinate supported connectivity and networking requirements affecting the customer's business environment.
Keep systems connected
06
Technology Guidance
Help the business evaluate changes, new requirements and technology decisions as its operating environment develops.
Plan what comes next
Understand the environment. Manage it as the business changes.
Managed IT starts with understanding what the business uses, what support it requires and which technology responsibilities should form part of the ongoing service.
01
Assess
Understand the current technology environment, users, systems and support requirements.
→
02
Define
Agree which services, systems and responsibilities form part of the managed IT arrangement.
→
03
Manage
Provide the agreed ongoing support, administration and technical assistance.
→
04
Improve
Review changing requirements and identify where the technology environment can continue to improve.
Stop treating every IT requirement as a separate problem.
When different systems, providers and technical requirements are managed independently, it can become difficult to understand where one responsibility ends and another begins.
A managed IT relationship gives the business a central technical partner that understands the wider environment and can help coordinate the supported services around it.
The exact responsibilities remain defined by the customer's managed service agreement, keeping the relationship clear while providing continuity over time.
Managed Environment
Connected
01
People
User assistance and support
SUPPORT
02
Business Systems
ERP and supported applications
SYSTEMS
03
Cloud & Communication
Supported online services
CONNECT
04
Technology Direction
Changes and future requirements
PLAN
Bring the pieces together. Manage IT as one business environment.
Your users do not experience ERP, email, cloud services, connectivity and technical support as completely separate worlds. Together they form the technology environment behind everyday work.
Users
→
Business Systems
→
Managed IT
→
Support
→
Business
Changing Business
Ongoing
01
New Employee
Technology requirements change
SUPPORT
02
New Process
Systems may need adjustment
REVIEW
03
New Requirement
Evaluate the technology need
PLAN
04
Business Growth
Technology develops with the business
ADAPT
Your business changes. Your IT environment changes with it.
New employees join. Processes change. New applications are introduced. Existing systems need adjustment. Customers and suppliers create new requirements.
Managed IT Services provide continuity as these changes happen, giving the business an established technical relationship instead of starting from the beginning each time something changes.
Larger implementations, development projects and work outside the agreed managed service scope can still be assessed and quoted separately where required.
More than fixing problems. Help manage the technology behind the business.
Managed IT Services create continuity between your business and its technology, giving users an established support path while keeping future requirements connected to the wider IT environment.
Support Continuity
Give users an established technical support relationship instead of finding a new solution every time assistance is required.
Connected IT
Consider supported systems, users and technical services as parts of the same business technology environment.
Ongoing Guidance
Keep future technology requirements connected to a partner that already understands the business environment.
THE OBJECTIVE
Run your business. We'll help manage the technology behind it.
Bring users, business systems, cloud services, communication and technical support into a structured managed IT relationship built around the needs of your organisation.
Bapple Managed IT Services provide an ongoing technical relationship, with the exact systems, services, responsibilities and support arrangements defined according to the customer's requirements.
Your business needs technology. It shouldn't have to manage it alone.
Business technology does not stop at one application. ERP, email, cloud services, connectivity, domains, business systems and user support all form part of the environment your team works with every day.
Bapple's Managed IT Services bring ongoing technical support, system administration and technology guidance into a structured service relationship built around your business.
Managed IT Services
Managed
Business Systems
ERP and supporting applications
MANAGED
Users
Everyday technical assistance
SUPPORT
Cloud & Email
Business technology environment
CONNECTED
Technology Requirements
Changes and improvements
REVIEW
One technology environment. One ongoing support relationship.
Managed IT Services give your business a structured way to manage everyday technology requirements instead of treating every question, change or technical problem as a completely separate project.
01
User Support
Give users a technical support relationship for questions, suitable software issues and assistance with the business systems they work with.
Support your people
02
Business Systems
Support the ERP and business applications that form part of the customer's agreed managed technology environment.
Support core systems
03
Cloud & Online Services
Help manage supported cloud-based services and the online business environment included within the agreed service scope.
Manage the environment
04
Business Email
Assist with supported business email environments, users and everyday administration where these services form part of the managed arrangement.
Keep communication connected
05
Connectivity Support
Help investigate and coordinate supported connectivity and networking requirements affecting the customer's business environment.
Keep systems connected
06
Technology Guidance
Help the business evaluate changes, new requirements and technology decisions as its operating environment develops.
Plan what comes next
Understand the environment. Manage it as the business changes.
Managed IT starts with understanding what the business uses, what support it requires and which technology responsibilities should form part of the ongoing service.
01
Assess
Understand the current technology environment, users, systems and support requirements.
→
02
Define
Agree which services, systems and responsibilities form part of the managed IT arrangement.
→
03
Manage
Provide the agreed ongoing support, administration and technical assistance.
→
04
Improve
Review changing requirements and identify where the technology environment can continue to improve.
Stop treating every IT requirement as a separate problem.
When different systems, providers and technical requirements are managed independently, it can become difficult to understand where one responsibility ends and another begins.
A managed IT relationship gives the business a central technical partner that understands the wider environment and can help coordinate the supported services around it.
The exact responsibilities remain defined by the customer's managed service agreement, keeping the relationship clear while providing continuity over time.
Managed Environment
Connected
01
People
User assistance and support
SUPPORT
02
Business Systems
ERP and supported applications
SYSTEMS
03
Cloud & Communication
Supported online services
CONNECT
04
Technology Direction
Changes and future requirements
PLAN
Bring the pieces together. Manage IT as one business environment.
Your users do not experience ERP, email, cloud services, connectivity and technical support as completely separate worlds. Together they form the technology environment behind everyday work.
Users
→
Business Systems
→
Managed IT
→
Support
→
Business
Changing Business
Ongoing
01
New Employee
Technology requirements change
SUPPORT
02
New Process
Systems may need adjustment
REVIEW
03
New Requirement
Evaluate the technology need
PLAN
04
Business Growth
Technology develops with the business
ADAPT
Your business changes. Your IT environment changes with it.
New employees join. Processes change. New applications are introduced. Existing systems need adjustment. Customers and suppliers create new requirements.
Managed IT Services provide continuity as these changes happen, giving the business an established technical relationship instead of starting from the beginning each time something changes.
Larger implementations, development projects and work outside the agreed managed service scope can still be assessed and quoted separately where required.
More than fixing problems. Help manage the technology behind the business.
Managed IT Services create continuity between your business and its technology, giving users an established support path while keeping future requirements connected to the wider IT environment.
Support Continuity
Give users an established technical support relationship instead of finding a new solution every time assistance is required.
Connected IT
Consider supported systems, users and technical services as parts of the same business technology environment.
Ongoing Guidance
Keep future technology requirements connected to a partner that already understands the business environment.
THE OBJECTIVE
Run your business. We'll help manage the technology behind it.
Bring users, business systems, cloud services, communication and technical support into a structured managed IT relationship built around the needs of your organisation.
Bapple Managed IT Services provide an ongoing technical relationship, with the exact systems, services, responsibilities and support arrangements defined according to the customer's requirements.