01
Odoo Support
Get help with your existing Odoo environment, configuration, workflows, users, reporting or day-to-day system questions.
Get Help →How can we help? Get your request to the right place.
Whether you need help with Odoo, your website, hosting, IT infrastructure or an existing Bapple solution, start here and we'll help route your request to the appropriate support area.
✓ Odoo
✓ Websites
✓ Hosting
✓ IT Support
Bapple Help Centre
Support
SUPPORT REQUEST
How your request gets started
01
Select Area
Tell us what you need help with
START
02
Describe Issue
Explain what happened
DETAILS
03
Add Information
Include useful supporting details
ATTACH
04
Submit
Send the request to Bapple
SEND
THE RESULT
One clear starting point for support
What do you need help with?
Choose the area that best describes your request. This helps provide context from the start and makes it easier to determine the appropriate next step.
02
Website Support
Request assistance with a website managed or supported by Bapple, including content, configuration and website-related issues.
Get Help →03
Hosting & Email
Get assistance with web hosting, email hosting, domains and related hosted services provided within your Bapple service scope.
Get Help →04
IT Support
Request technical assistance for IT services, infrastructure or systems supported by Bapple.
Get Help →05
Development & Changes
Request a system change, new functionality, custom development or an improvement to an existing solution.
Get Help →06
Accounts & Administration
Contact Bapple regarding quotations, invoices, account administration or other non-technical queries.
Get Help →Make support easier. Give us the right information.
The more useful information you provide with your request, the easier it is to understand the issue and determine what needs to happen next.
A short description of the problem, where it occurred and what you expected to happen can provide valuable context before investigation begins.
A Useful Support Request
Helpful
01
What happened?
Describe what you were trying to do and what
went wrong.
02
Where did it happen?
Tell us which system, application, page or
process you were using.
03
What did you expect?
Explain what you expected the system or process
to do.
04
Add supporting information
Where useful, include screenshots, documents
or other information that helps explain the
request.
What happens after you submit?
The Help Centre provides a simple starting point for getting your request into the support process.
01
Submit
Send your request through the Bapple Help Centre with the information available to you.
02
Review
The request can be reviewed to understand the question and determine the appropriate next step.
03
Investigate
Where investigation is required, the issue can be worked through within the applicable support scope.
04
Respond
Receive feedback, guidance or information about the next action required for your support request.
Already working with Bapple? Use the Help Centre for support.
Keeping support requests in one place gives your team and ours a clearer record of the question, supporting information and subsequent communication.
SUPPORT REQUEST
✓
One place to start
Submit the support request through the Help Centre.
✓
Include useful context
Describe the issue and provide supporting
information where appropriate.
✓
Keep communication connected
Keep the request and related support communication
focused on the issue being addressed.
THE OBJECTIVE
Get your question to the right place.
One starting point for Bapple customers to request assistance, provide the information we need and keep support communication connected to the issue being addressed.
Ask
Your question
Attach
Useful information
Support
Next step
Support scope
Support services are provided according to the applicable customer agreement and service scope. Supported systems, response arrangements, development work, third-party services and technical responsibilities depend on the services agreed with Bapple.
How can we help? Get your request to the right place.
Whether you need help with Odoo, your website, hosting, IT infrastructure or an existing Bapple solution, start here and we'll help route your request to the appropriate support area.
✓ Odoo
✓ Websites
✓ Hosting
✓ IT Support
Bapple Help Centre
Support
SUPPORT REQUEST
How your request gets started
01
Select Area
Tell us what you need help with
START
02
Describe Issue
Explain what happened
DETAILS
03
Add Information
Include useful supporting details
ATTACH
04
Submit
Send the request to Bapple
SEND
THE RESULT
One clear starting point for support
What do you need help with?
Choose the area that best describes your request. This helps provide context from the start and makes it easier to determine the appropriate next step.
01
Odoo Support
Get help with your existing Odoo environment, configuration, workflows, users, reporting or day-to-day system questions.
Get Help →02
Website Support
Request assistance with a website managed or supported by Bapple, including content, configuration and website-related issues.
Get Help →03
Hosting & Email
Get assistance with web hosting, email hosting, domains and related hosted services provided within your Bapple service scope.
Get Help →04
IT Support
Request technical assistance for IT services, infrastructure or systems supported by Bapple.
Get Help →05
Development & Changes
Request a system change, new functionality, custom development or an improvement to an existing solution.
Get Help →06
Accounts & Administration
Contact Bapple regarding quotations, invoices, account administration or other non-technical queries.
Get Help →Make support easier. Give us the right information.
The more useful information you provide with your request, the easier it is to understand the issue and determine what needs to happen next.
A short description of the problem, where it occurred and what you expected to happen can provide valuable context before investigation begins.
A Useful Support Request
Helpful
01
What happened?
Describe what you were trying to do and what
went wrong.
02
Where did it happen?
Tell us which system, application, page or
process you were using.
03
What did you expect?
Explain what you expected the system or process
to do.
04
Add supporting information
Where useful, include screenshots, documents
or other information that helps explain the
request.
What happens after you submit?
The Help Centre provides a simple starting point for getting your request into the support process.
01
Submit
Send your request through the Bapple Help Centre with the information available to you.
02
Review
The request can be reviewed to understand the question and determine the appropriate next step.
03
Investigate
Where investigation is required, the issue can be worked through within the applicable support scope.
04
Respond
Receive feedback, guidance or information about the next action required for your support request.
Already working with Bapple? Use the Help Centre for support.
Keeping support requests in one place gives your team and ours a clearer record of the question, supporting information and subsequent communication.
SUPPORT REQUEST
✓
One place to start
Submit the support request through the Help Centre.
✓
Include useful context
Describe the issue and provide supporting
information where appropriate.
✓
Keep communication connected
Keep the request and related support communication
focused on the issue being addressed.
THE OBJECTIVE
Get your question to the right place.
One starting point for Bapple customers to request assistance, provide the information we need and keep support communication connected to the issue being addressed.
Ask
Your question
Attach
Useful information
Support
Next step
Support scope
Support services are provided according to the applicable customer agreement and service scope. Supported systems, response arrangements, development work, third-party services and technical responsibilities depend on the services agreed with Bapple.