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Manage the patient journey. Connect the ambulance business behind it.

Ambulance services need more than patient documentation. Every case connects clinical information, ambulance operations, crews, patient care records, billing and financial administration.

Bapple brings these processes into one connected EMS environment, helping ambulance services manage the journey from the call and patient encounter through to completed documentation, billing and reporting.

EMS Operations
Operations Active
08 Cases Today
05 Completed
03 In Progress
PRF #002184 Patient transport · BLS
COMPLETED
PRF #002185 Emergency case · ILS
ACTIVE
PRF #002186 Patient transport · ALS
ACTIVE
PRF #002187 Documentation requires completion
REVIEW

One EMS environment. From patient care to administration.

Bring the operational and administrative parts of ambulance services together so patient care information can move through a structured process instead of being repeatedly captured across separate systems.

01

Patient Care Reports

Capture structured patient care information in a digital PRF that forms the central operational record for the ambulance case.

Digital PRF
02

Clinical Records

Keep observations, clinical information, medications, interventions and other patient-care documentation connected to the relevant case.

Clinical documentation
03

Ambulance Operations

Connect case information with ambulance call signs, operational times, kilometres and the information supporting each patient journey.

Case operations
04

Medic Information

Keep the relevant crew and medic information connected to the patient care record and the service delivered.

Crew records
05

Case Completion

Bring the information required for a completed patient care record together before the case moves into the administrative process.

Record completion
06

Billing Connection

Connect the completed ambulance case with the information required for billing and the financial administration that follows.

Commercial process

From ambulance call to completed case.

Build a structured journey around each ambulance case so the operational, patient-care and administrative information stays connected from the beginning of the service to completion.

01

Respond

Start the operational record around the ambulance service and patient encounter.

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02

Treat

Record the patient-care and clinical information associated with the case.

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03

Transport

Keep transport times, kilometres and destination information connected to the patient journey.

→
04

Complete

Finalise the case record and move the information into the administrative workflow.

Make the PRF the centre of the case.

The Patient Care Report contains much of the information needed to understand what happened during an ambulance case. Keeping that information digital and structured gives the organisation a stronger operational record.

Patient information, case times, kilometres, level of care, clinical observations and treatment information can remain connected to the same patient care record.

Once the case is complete, that same record can support the reporting and administrative processes that follow.

Patient Care Report
PRF #002185
01
Patient Details Patient and incident information
CAPTURED
02
Operational Details Times, kilometres and ambulance information
CAPTURED
03
Clinical Record Observations and patient-care information
ACTIVE
04
Completion Final case information
IN PROGRESS
✓
Patient details
✓
Incident information
✓
Case times
✓
Kilometres
✓
Level of care
✓
Clinical observations
✓
Medications & interventions
✓
Receiving information

One case. One connected patient record.

An ambulance case produces information throughout the patient journey. When these details are captured in separate documents and systems, administration becomes more difficult and information can become fragmented.

Bapple keeps the operational and patient-care information together around the case, creating a structured record that can continue into the next business process.

The result is a clearer connection between the service delivered in the field and the administration that follows.

Patient care first. Administration connected behind it.

Keep the patient care record connected as the ambulance case moves from field operations into completion, billing and financial administration.

Ambulance Case
→
Patient Care
→
PRF
→
Billing
→
Accounting

Connect the field with the office.

Ambulance crews work where the patient needs them, while administration, billing and management often happen somewhere else.

A connected EMS process helps bridge that operational gap by keeping the patient care record at the centre of the workflow.

Information captured during the case can remain part of the record as it moves into review, reporting and billing instead of requiring the office to reconstruct the service from disconnected paperwork.

Connected EMS Workflow
One Case
01
Field Operations Ambulance and patient encounter
CONNECTED
02
Patient Care Record Clinical and operational information
CONNECTED
03
Administration Completed case available for processing
CONNECTED
04
Finance Billing and financial process
CONNECTED

Give management a clearer view of EMS operations.

Ambulance management needs visibility beyond individual patient forms. Connecting operational, clinical and administrative information creates a stronger foundation for understanding the services being delivered.

Case Visibility

Keep ambulance cases organised around structured operational and patient-care records.

Operational Visibility

Bring ambulance, timing and journey information into the wider EMS operational picture.

Business Visibility

Connect completed patient services with the administrative and financial processes behind the ambulance business.

An EMS system should understand the whole business.

Patient care is the core of ambulance operations, but the organisation still needs to manage the business processes surrounding every case.

By building EMS operations into a connected ERP environment, patient records do not need to become isolated documents once the ambulance journey ends.

The same business environment can connect the case with the administrative, billing and financial processes required to run the ambulance service.

Ambulance Service
Connected ERP
01
EMS Operations Ambulance service information
CONNECTED
02
Clinical Patient-care documentation
CONNECTED
03
Billing Commercial processing
CONNECTED
04
Accounting Financial administration
CONNECTED
THE OBJECTIVE

Focus on patient care. Keep the whole service connected.

Bring ambulance operations, patient information, PRFs, clinical documentation, crews, case times, kilometres, billing and accounting into a connected EMS environment instead of managing the patient journey and business administration as separate processes.

Give ambulance crews a structured patient-care process while giving administration and management a clearer connection between the service delivered in the field and the business processes that follow.