01
User support
Help users understand Odoo screens, actions and processes when they are unsure how to complete a task.
Practical Odoo help. When your business needs it.
Get practical Odoo assistance when you need it.
Bapple provides ongoing Odoo support for businesses that require help with configuration, troubleshooting, user assistance and system optimisation.
✓
User Support
✓
Troubleshooting
✓
Configuration
✓
Optimisation
Available
SUPPORT REQUEST
Sales order workflow issue
Open
USER
Sales Administrator
“The quotation is not moving to the next stage after confirmation.”
✓
01
Review
✓
02
Diagnose
3
03
Resolve
4
04
Explain
FINDING
Configuration
Approval condition is preventing the workflow from progressing.
Review the rule, correct the configuration and confirm the expected process with the user.
ISSUE
Identified
ACTION
In progress
USER
Informed
01
Understand
What is the user trying to do?
→
02
Diagnose
What is preventing the process?
→
03
Resolve
Correct the issue appropriately.
→
04
Improve
Reduce the chance of it happening again.
Help across the system. Not just one Odoo module.
Odoo support can span users, configuration, accounting, access rights, reporting, websites, inventory, automation, integrations and technical system changes.
02
Configuration changes
Adjust supported settings and configuration as business requirements change.
Keep Odoo aligned
→
03
Accounting questions
Assist users with practical Odoo accounting questions around transactions, journals, reconciliation and system behaviour.
Understand the accounting flow
→
04
Workflow issues
Investigate processes that are not behaving as expected and identify whether the cause is configuration, data, access or custom logic.
Get processes moving again
→
05
Access rights
Assist with user permissions, groups and access where users cannot see or perform the actions required for their roles.
Give users appropriate access
→
06
Reporting
Assist users with finding, configuring and understanding the information available through Odoo reports and views.
Get more from your data
→
07
Import and export problems
Troubleshoot field mapping, data formatting, validation and other issues affecting Odoo imports and exports.
Move data correctly
→
08
Website & eCommerce
Assist with Odoo website, product, eCommerce and related online configuration issues.
Support online operations
→
09
Inventory & sales processes
Assist with stock movements, sales orders, deliveries, products and related operational workflows.
Support daily operations
→
10
Automated actions
Investigate and adjust supported automated actions, scheduled processes and workflow automation.
Keep automation working
→
11
Integrations
Help investigate supported connections between Odoo and external applications or services.
Keep systems connected
→
12
Odoo upgrades
Assist with upgrade preparation, troubleshooting and post-upgrade system checks where required.
Move forward with control
→
13
System optimisation
Review recurring issues, inefficient workflows and system usage to identify opportunities to improve how Odoo supports the business.
01
OBSERVE
Recurring issues
02
REVIEW
Current process
03
IMPROVE
Odoo workflow
Fix the issue. Understand why it happened.
Our objective isn't simply to fix problems. We help users understand their system and continuously improve the way Odoo supports their business.
01
Resolve the immediate problem
Restore the user or process to normal operation.
02
Explain the cause
Help the user understand what caused the issue where practical.
03
Review the process
Identify whether the workflow or configuration can be improved.
04
Improve the system
Use support experience to strengthen the Odoo environment over time.
SUPPORT ANALYSIS
Recurring issue review
Improve
AREA
Sales
ISSUE
User process
ACTION
Review workflow
1
SUPPORT
Repeated question
2
CAUSE
Process unclear
3
ACTION
Improve setup
RESULT
A clearer process and fewer repeat support requests
Support the user
Improve the system
From question to practical resolution.
A structured support process helps separate symptoms from causes and provides a clearer route from the initial request to the appropriate system action.
01
Request
Understand the user's question, problem or required change.
→
02
Investigate
Review the configuration, data, workflow and relevant system behaviour.
→
03
Resolve
Apply the appropriate support, configuration or corrective action.
→
04
Explain
Help the user understand the process or reason behind the resolution.
→
05
Improve
Consider whether the process can be improved to reduce future friction.
ODOO HEALTH
Continuous improvement
Review
✓
Good
USERS
Process understood
✓
Good
WORKFLOW
Operating correctly
!
Review
CONFIGURATION
Improvement identified
✓
Good
REPORTING
Information available
NEXT ACTION
Optimise the identified process
Support today. A better Odoo tomorrow.
Regular support interaction can reveal recurring questions, unnecessary manual steps and configuration issues that may not be obvious during the original implementation.
✓
Identify recurring user issues
✓
Review inefficient workflows
✓
Improve configuration where appropriate
✓
Help users understand system behaviour
✓
Adapt Odoo as the business changes
THE OBJECTIVE
Keep Odoo useful as your business changes.
Practical support helps resolve immediate issues while improving user knowledge, system configuration and the way Odoo supports everyday operations.
Resolve
Issues
Support
Users
Improve
Odoo
Practical Odoo help. When your business needs it.
Get practical Odoo assistance when you need it.
Bapple provides ongoing Odoo support for businesses that require help with configuration, troubleshooting, user assistance and system optimisation.
✓
User Support
✓
Troubleshooting
✓
Configuration
✓
Optimisation
Available
SUPPORT REQUEST
Sales order workflow issue
Open
USER
Sales Administrator
“The quotation is not moving to the next stage after confirmation.”
✓
01
Review
✓
02
Diagnose
3
03
Resolve
4
04
Explain
FINDING
Configuration
Approval condition is preventing the workflow from progressing.
Review the rule, correct the configuration and confirm the expected process with the user.
ISSUE
Identified
ACTION
In progress
USER
Informed
01
Understand
What is the user trying to do?
→
02
Diagnose
What is preventing the process?
→
03
Resolve
Correct the issue appropriately.
→
04
Improve
Reduce the chance of it happening again.
Help across the system. Not just one Odoo module.
Odoo support can span users, configuration, accounting, access rights, reporting, websites, inventory, automation, integrations and technical system changes.
01
User support
Help users understand Odoo screens, actions and processes when they are unsure how to complete a task.
Help users keep working
→
02
Configuration changes
Adjust supported settings and configuration as business requirements change.
Keep Odoo aligned
→
03
Accounting questions
Assist users with practical Odoo accounting questions around transactions, journals, reconciliation and system behaviour.
Understand the accounting flow
→
04
Workflow issues
Investigate processes that are not behaving as expected and identify whether the cause is configuration, data, access or custom logic.
Get processes moving again
→
05
Access rights
Assist with user permissions, groups and access where users cannot see or perform the actions required for their roles.
Give users appropriate access
→
06
Reporting
Assist users with finding, configuring and understanding the information available through Odoo reports and views.
Get more from your data
→
07
Import and export problems
Troubleshoot field mapping, data formatting, validation and other issues affecting Odoo imports and exports.
Move data correctly
→
08
Website & eCommerce
Assist with Odoo website, product, eCommerce and related online configuration issues.
Support online operations
→
09
Inventory & sales processes
Assist with stock movements, sales orders, deliveries, products and related operational workflows.
Support daily operations
→
10
Automated actions
Investigate and adjust supported automated actions, scheduled processes and workflow automation.
Keep automation working
→
11
Integrations
Help investigate supported connections between Odoo and external applications or services.
Keep systems connected
→
12
Odoo upgrades
Assist with upgrade preparation, troubleshooting and post-upgrade system checks where required.
Move forward with control
→
13
System optimisation
Review recurring issues, inefficient workflows and system usage to identify opportunities to improve how Odoo supports the business.
01
OBSERVE
Recurring issues
02
REVIEW
Current process
03
IMPROVE
Odoo workflow
Fix the issue. Understand why it happened.
Our objective isn't simply to fix problems. We help users understand their system and continuously improve the way Odoo supports their business.
01
Resolve the immediate problem
Restore the user or process to normal operation.
02
Explain the cause
Help the user understand what caused the issue where practical.
03
Review the process
Identify whether the workflow or configuration can be improved.
04
Improve the system
Use support experience to strengthen the Odoo environment over time.
SUPPORT ANALYSIS
Recurring issue review
Improve
AREA
Sales
ISSUE
User process
ACTION
Review workflow
1
SUPPORT
Repeated question
2
CAUSE
Process unclear
3
ACTION
Improve setup
RESULT
A clearer process and fewer repeat support requests
Support the user
Improve the system
From question to practical resolution.
A structured support process helps separate symptoms from causes and provides a clearer route from the initial request to the appropriate system action.
01
Request
Understand the user's question, problem or required change.
→
02
Investigate
Review the configuration, data, workflow and relevant system behaviour.
→
03
Resolve
Apply the appropriate support, configuration or corrective action.
→
04
Explain
Help the user understand the process or reason behind the resolution.
→
05
Improve
Consider whether the process can be improved to reduce future friction.
ODOO HEALTH
Continuous improvement
Review
✓
Good
USERS
Process understood
✓
Good
WORKFLOW
Operating correctly
!
Review
CONFIGURATION
Improvement identified
✓
Good
REPORTING
Information available
NEXT ACTION
Optimise the identified process
Support today. A better Odoo tomorrow.
Regular support interaction can reveal recurring questions, unnecessary manual steps and configuration issues that may not be obvious during the original implementation.
✓
Identify recurring user issues
✓
Review inefficient workflows
✓
Improve configuration where appropriate
✓
Help users understand system behaviour
✓
Adapt Odoo as the business changes
THE OBJECTIVE
Keep Odoo useful as your business changes.
Practical support helps resolve immediate issues while improving user knowledge, system configuration and the way Odoo supports everyday operations.
Resolve
Issues
Support
Users
Improve
Odoo